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Cited article:

An Approximation to the Invariant Measure of the Limiting Diffusion of G/Ph/n + GI Queues in the Halfin–Whitt Regime and Related Asymptotics

Xinghu Jin, Guodong Pang, Lihu Xu and Xin Xu
Mathematics of Operations Research (2024)
https://doi.org/10.1287/moor.2021.0241